Booking and cancellation terms

1. Requests and confirmation

1.1. A request by phone, messenger or through the site is an enquiry. It does not guarantee a place.

1.2. A booking is confirmed once we have told you the date, format, meeting point and price, and you have agreed.

2. Price and payment

2.1. The price depends on the format, length, dates and group size. We quote it before the booking is confirmed.

2.2. Whether a prepayment is needed, how to pay it and when it is refunded is explained together with the price, before you confirm.

3. Rescheduling and cancellation

3.1. If your plans change, tell us as early as possible so we can move the session.

3.2. We state the rescheduling and cancellation terms for your booking before confirming it.

4. Weather and safety

4.1. Safety comes first. The instructor or guide may change the route, shorten or move a session in poor visibility, strong wind, lift closures or avalanche danger.

4.2. Off-piste riding goes ahead only in suitable conditions. The guide decides whether the trip runs.

5. Health and preparation

5.1. Before the session, tell the instructor about injuries, health conditions and your riding level.

5.2. A helmet is required. Equipment requirements for off-piste trips are agreed in advance.

5.3. Children ride with their parents’ consent. Whether an adult needs to be present is agreed when booking.

6. Questions

For booking questions, call the number on the Contact page.